🔍 Find a reptile / exotics vet — before you need one
- Search the ARAV Find-a-Vet directory (the Association of Reptilian & Amphibian Veterinarians), or in the UK the RCVS Find-a-Vet — or search "reptile / exotics vet near me".
- Call ahead and ask the key question: "Do you see reptiles?" Not every practice does.
- Ask the exam fee when you call. Knowing the cost up front removes the money-panic in a crisis.
- Find and save one now, while things are calm — not in the middle of an emergency.
📇 Fill this in now — before the crisis
Two minutes now saves ten in a panic. Print it and keep it with your care notes.
🚨 Is this an emergency now?
See a reptile vet promptly if you notice any of these:
- Runny or bubbly nose, mouth bubbles, wheezing, or open-mouth/labored breathing - possible respiratory infection; see an exotics vet promptly.
- Soft, flexible or misshapen shell, bendy or swollen limbs, or a beak that won't close - possible metabolic bone disease.
- Pitting, soft spots, weeping, foul smell or discoloured areas on the shell - possible shell rot/infection.
- Swollen eyelids, closed or discharging eyes, or loss of appetite with lethargy - could signal vitamin A deficiency or infection.
- Not eating for an extended period, ongoing weight loss, or a sunken/dull-eyed 'dehydrated' look.
- Straining, a female restlessly digging and going off food (possible egg-binding), or straining to pass stool.
- Any prolapse of tissue from the tail/vent, or a serious shell crack or injury - treat as urgent.
- Persistent diarrhoea or visible worms - get a faecal parasite check.
When in doubt, a vet call is never wrong — most issues are reversible if caught early.
🚗 On the way / while you wait
✅ Do
- Keep it warm at a safe transport temperature — a cold reptile crashes fast (a warm car or a covered container with a warm, not hot, pack helps).
- Keep it calm, dark and quiet in a secure, ventilated container — stress makes almost everything worse.
- Bring it in its own container so the vet sees it as it lives.
⛔ Don't
- Don’t offer food, or any OTC, aquarium-shop or online-forum remedy — many are useless or harmful and can mask the signs.
- Don’t let it get cold on the way in.
- Don’t handle it more than you must.
🎒 What to bring
- A short video and a couple of clear photos of the behaviour or sign — it may not show it in the clinic.
- A note of your setup (basking, cool-side and night temperatures, UVB, humidity, substrate) and exactly what — and how often — you feed.
- Your reptile, transported safely in its own secure, ventilated container — kept warm (see below), not in a cold car.
🗣️ What to tell the vet
A general vet may not know this species. Come ready to explain its correct care:
- Temperature
- A hot basking spot of about 95-105°F (35-40°C) under a halogen/incandescent flood; some sources give 90-100°F (32-38°C). Position the heat lamp so the shell top sits roughly 8+ in below it and the tortoise can move away. A warm ambient of about 75-80°F (24-27°C) at the cool end, so there's a clear gradient across the floor. The cool side should not sit cold-and-damp; chilled, wet conditions are dangerous for this species. A modest night drop is fine and even helpful: down to about 60-70°F (15-21°C) is widely used indoors, and outdoor adults tolerate short dips to around 50°F (10°C). Avoid heating that never lets the temperature fall; a cool-but-not-cold night is normal.
- UVB & lighting
- Strong UVB is non-negotiable for shell and bone health. Use a high-output linear tube such as a Zoo Med Reptisun 10.0 T5 HO or Arcadia 12% T5 HO running most of the enclosure length, 10-12 hours a day. Mount per the maker's guidance for the fixture (roughly 6-8 in above the shell for an unmeshed Zoo Med hood, ~17-18 in for an Arcadia ProT5 reflector) and replace the tube about every 12 months even if it still glows. Best of all is real unfiltered sunlight outdoors, which needs no artificial UVB.
- Humidity
- This is the part people get wrong in both directions. Star tortoises are NOT true desert animals; their homeland has a humid monsoon season, so they need more moisture than a Mediterranean tortoise but not a swamp. Aim for roughly 40-75% ambient humidity for adults, with the higher end and a humid hide especially important for hatchlings and juveniles (often 70-80% in their microclimate) to prevent shell pyramiding. Pair humid hides and misting with a well-ventilated, not soggy, main floor.
- Enclosure
- Bigger is always better; adults do best with a large open tortoise table or, ideally, a secure outdoor pen in warm weather. As a practical indoor minimum for one adult, aim for at least ~16 sq ft of floor (e.g. a 4 x 4 ft pen) with 8 in solid walls; a 4 x 2 ft table is the bare floor of what one adult can tolerate. Outdoors, a 4 x 4 ft pen is a starting minimum and much larger is preferred. Double the space for any additional tortoise, and never house with other species.
- Substrate
- A deep, moisture-holding but breathable substrate: topsoil, coir/coconut fibre, or a topsoil-play-sand mix (around 60/40), often topped with grass hay. Provide depth at least as deep as the tortoise's legs are long (aim for 6+ in / 15+ cm) so it can dig and burrow to self-regulate moisture. Spot-clean daily and change fully on a regular schedule. Avoid dusty, resinous or dyed beddings.
- Diet
- A high-fibre grazing herbivore: think roughly 90% grasses and weeds, ~10% leafy greens. Good staples include lawn grass and hay, dandelion, clover, plantain (Plantago), chickweed, honeysuckle, sow thistle, mulberry and grape leaves, watercress, rocket, kale, spring greens and other dark leafy greens, plus opuntia (cactus) pads. Use The Tortoise Table to check any plant. Skip regular fruit and high-protein or high-sugar foods; feed low-and-slow. Provide constant fresh water in a shallow dish and soak young tortoises regularly.
- Supplements
- Dust food with a phosphorus-free calcium (calcium carbonate) most feeds, and offer a cuttlebone to gnaw. A balanced reptile multivitamin (with vitamin A and D3) a couple of times a week supports animals without unfiltered sunlight; go lighter on vitamins for well-sunned adults. Don't over-supplement D3 if the tortoise has strong UVB or real sun.
⚕️ Reptiles are ectotherms kept at species-specific temperatures — a cold reptile can’t metabolise medicines properly, so tell the vet your exact temperatures and keep it warm for transport. Reptiles are prey animals and hide illness until it is advanced, so early changes matter. Mention your UVB/lighting and any supplements or remedies you’ve already used, and ask for reptile-safe products and doses.
Then note which of the warning signs (above) you are seeing, when they started, and whether they are getting worse.
❓ Questions to ask
- Do you routinely see reptiles? If not, can you refer me to a vet who does?
- What are the likely causes — and could my setup or diet be contributing?
- What is the treatment plan, the likely cost, and what should I watch for at home?
- How do I prevent this from happening again?