🔍 Find a reptile / exotics vet — before you need one
- Search the ARAV Find-a-Vet directory (the Association of Reptilian & Amphibian Veterinarians), or in the UK the RCVS Find-a-Vet — or search "reptile / exotics vet near me".
- Call ahead and ask the key question: "Do you see reptiles?" Not every practice does.
- Ask the exam fee when you call. Knowing the cost up front removes the money-panic in a crisis.
- Find and save one now, while things are calm — not in the middle of an emergency.
📇 Fill this in now — before the crisis
Two minutes now saves ten in a panic. Print it and keep it with your care notes.
🚨 Is this an emergency now?
See a reptile vet promptly if you notice any of these:
- Floating lopsided or unable to dive, open-mouth breathing, bubbling or mucus from the nose, wheezing, or basking constantly and refusing the water (possible respiratory infection).
- Soft, pitting, discoloured, weeping, or foul-smelling patches on the shell (possible shell rot).
- A soft shell, or a bumpy "pyramided" shell (signs pointing to metabolic bone disease / poor diet or lighting).
- Swollen, puffy, or shut eyes (often a vitamin A deficiency from a poor diet).
- An overgrown beak, not eating, lethargy, or any tissue protruding from the vent (prolapse).
When in doubt, a vet call is never wrong — most issues are reversible if caught early.
🚗 On the way / while you wait
✅ Do
- Keep it warm at a safe transport temperature — a cold reptile crashes fast (a warm car or a covered container with a warm, not hot, pack helps).
- Keep it calm, dark and quiet in a secure, ventilated container — stress makes almost everything worse.
- Bring it in its own container so the vet sees it as it lives.
⛔ Don't
- Don’t offer food, or any OTC, aquarium-shop or online-forum remedy — many are useless or harmful and can mask the signs.
- Don’t let it get cold on the way in.
- Don’t handle it more than you must.
🎒 What to bring
- A short video and a couple of clear photos of the behaviour or sign — it may not show it in the clinic.
- A note of your setup (basking, cool-side and night temperatures, UVB, humidity, substrate) and exactly what — and how often — you feed.
- A recent water-test result — water quality is a direct cause of shell, skin and eye problems in aquatic reptiles, and a good vet will ask about it.
- Your reptile, transported safely in its own secure, ventilated container — kept warm (see below), not in a cold car.
🗣️ What to tell the vet
A general vet may not know this species. Come ready to explain its correct care:
- Temperature
- A dry haul-out dock big enough to fit the whole turtle out of the water, with a stone surface (flagstone is ideal — it warms evenly), heat and UVB mounted directly above. Basking-surface temperature 104°F (40°C), from an overhead halogen. The turtle must be able to climb fully out and dry off completely. Turn the basking lamp and UVB off at night. The large water volume holds heat well, so a natural night-time drop is fine and no night heat is needed in a normally-heated room.
- Water temperature
- Water 78–82°F (24–29°C), warmer for hatchlings and unwell turtles. Use a guarded aquarium heater on larger setups.
- Water depth
- At least as deep as the turtle is long (deeper is better) so it can swim freely and right itself if it flips — never keep a slider in shallow "dish" water.
- UVB & lighting
- Strong UVB is essential for a diurnal basker: a T5 HO bulb giving a UVI of 3.0–4.0 at the basking surface (Ferguson Zone 3), running 50–75% of the enclosure length and mounted ≥10 in above the dock alongside the heat lamp. Replace every 12 months. Real sunshine in an outdoor pond is ideal (never filtered through glass).
- Enclosure
- The rule is 10 gallons of water per inch of shell length (a 4 in turtle → 40 gal; a 12 in adult → 120 gal). Because they reach dinner-plate size, buy the adult-size setup from the start: a 100 US gallon (379 L) minimum, ideally 120–125 gal, or an indoor/outdoor pond. Water is extremely heavy — a 100 gal glass tank of water weighs ~830 lb (377 kg), so set it up on a ground floor or basement that can take the load.
- Substrate
- Bare-bottom is easiest and safest to keep clean. If you want a planted look, use large smooth river stones too big for the turtle to swallow — avoid small gravel, which turtles eat and can become impacted on.
- Diet
- An OMNIVORE whose ratio flips with age. Under 1 year: roughly 50% animal protein / 50% vegetables — protein and greens daily, turtle pellets every other day. Over 1 year: roughly 25% protein / 75% vegetables — protein only 1–2×/week, leafy greens daily, pellets 2–3×/week. Pellets should be no more than ~25% of the diet. Variety is the key to good nutrition, and they eat in the water.
- Supplements
- Keep a cuttlebone floating in the tank at all times — a calcium source that also keeps the beak trimmed. Powdered supplements wash straight off food underwater, so minerals come from a quality pellet, varied whole foods, and that cuttlebone. Dark leafy greens matter too — too little vitamin A causes swollen eyes.
⚕️ Reptiles are ectotherms kept at species-specific temperatures — a cold reptile can’t metabolise medicines properly, so tell the vet your exact temperatures and keep it warm for transport. Reptiles are prey animals and hide illness until it is advanced, so early changes matter. Mention your UVB/lighting and any supplements or remedies you’ve already used, and ask for reptile-safe products and doses.
Then note which of the warning signs (above) you are seeing, when they started, and whether they are getting worse.
❓ Questions to ask
- Do you routinely see reptiles? If not, can you refer me to a vet who does?
- What are the likely causes — and could my setup or diet be contributing?
- What is the treatment plan, the likely cost, and what should I watch for at home?
- How do I prevent this from happening again?