🔍 Find a reptile / exotics vet — before you need one
- Search the ARAV Find-a-Vet directory (the Association of Reptilian & Amphibian Veterinarians), or in the UK the RCVS Find-a-Vet — or search "reptile / exotics vet near me".
- Call ahead and ask the key question: "Do you see reptiles?" Not every practice does.
- Ask the exam fee when you call. Knowing the cost up front removes the money-panic in a crisis.
- Find and save one now, while things are calm — not in the middle of an emergency.
📇 Fill this in now — before the crisis
Two minutes now saves ten in a panic. Print it and keep it with your care notes.
🚨 Is this an emergency now?
See a reptile vet promptly if you notice any of these:
- A soft, lumpy, or badly "pyramided" shell, or a rubbery beak (signs pointing to metabolic bone disease / husbandry problems).
- A runny or bubbling nose, or open-mouth breathing (possible respiratory infection — common in chilled or damp tortoises).
- Straining to urinate, or gritty/chalky urates (sulcatas are prone to bladder stones, usually from chronic dehydration).
- Soft, discoloured, weeping, or foul-smelling patches on the shell (possible shell rot).
- Not eating with lethargy or straining, an overgrown beak or nails, or any tissue protruding from the vent (prolapse).
When in doubt, a vet call is never wrong — most issues are reversible if caught early.
🚗 On the way / while you wait
✅ Do
- Keep it warm at a safe transport temperature — a cold reptile crashes fast (a warm car or a covered container with a warm, not hot, pack helps).
- Keep it calm, dark and quiet in a secure, ventilated container — stress makes almost everything worse.
- Bring it in its own container so the vet sees it as it lives.
⛔ Don't
- Don’t offer food, or any OTC, aquarium-shop or online-forum remedy — many are useless or harmful and can mask the signs.
- Don’t let it get cold on the way in.
- Don’t handle it more than you must.
🎒 What to bring
- A short video and a couple of clear photos of the behaviour or sign — it may not show it in the clinic.
- A note of your setup (basking, cool-side and night temperatures, UVB, humidity, substrate) and exactly what — and how often — you feed.
- Your reptile, transported safely in its own secure, ventilated container — kept warm (see below), not in a cold car.
🗣️ What to tell the vet
A general vet may not know this species. Come ready to explain its correct care:
- Temperature
- Basking area 100–105°F (38–41°C) for a juvenile, from an overhead halogen on a thermostat. Older sulcatas tolerate a broader range. Ambient / cool zone 80–90°F (27–32°C), giving a full gradient. Night 70–75°F (21–23°C). Outdoors, if nights drop below 50°F (10°C) it needs a heated shelter (ceramic heat emitter or radiant panel) set to 70–75°F.
- UVB & lighting
- Strong UVB for a full-sun grazer: a T5 HO bulb (Arcadia Desert 12% or Zoo Med ReptiSun 10.0) giving a UVI of 4.0–6.0 at the basking spot (Ferguson Zone 4). Mount it warm-side, roughly half the enclosure length, and replace every 12 months. Add a bright ~6500K LED for daylight. Run ~13 h in summer, 11 h in winter. Outdoors, natural sunshine does the job for free.
- Humidity
- Higher than "desert" suggests. Juveniles need humidity above 80% (higher at night) with a humid hide always available — chronic dryness is a leading cause of a bumpy, permanently "pyramided" shell and can be life-threatening to a baby. Adults are more resilient, but still give a humid hideout. Hatchlings are soaked in shallow 85–95°F water for 20–30 minutes daily to stay hydrated.
- Enclosure
- Floor space is everything, and an adult outgrows any practical indoor setup. A juvenile under 10 in needs a minimum 7×3.5×2.5 ft (about 24.5 sq ft of floor) with a 6–12 in opaque front barrier to stop pacing. An adult needs a large, predator-proof OUTDOOR pen — the tortoise-length formula (8× shell long, 4× wide) works out to roughly 20×10 ft (~300 sq ft) for a 30 in adult. Walls must be strong (cinder block, not wood) and sunk ≥12 in to stop it digging out.
- Substrate
- A deep, diggable mix — 60% organic topsoil / 40% play sand (or coco fibre / cypress mulch) — that holds a little moisture. Layer it ≥6 in deep for juveniles and up to ~24 in for adults. Sulcatas are powerful, committed diggers and burrowers.
- Diet
- A grazing HERBIVORE built for high-fibre, LOW-protein, LOW-sugar forage: grasses and grass hay, leafy greens, and edible weeds (dandelion, clover, hibiscus, mulberry and grape leaves, opuntia cactus). Variety is the key to good nutrition. Young sulcatas eat as much as they can daily; adults get a roughly shell-sized portion daily to prevent obesity. Offer food on a tray to avoid substrate ingestion. NEVER feed fruit, and never a high-protein diet.
- Supplements
- Keep a cuttlebone in the enclosure at all times — a calcium source that also keeps the beak trimmed — and lightly dust food with a multivitamin (e.g. Rep-Cal Herptivite). Provide clean drinking water in a shallow dish no deeper than its knees, changed daily (they foul it fast).
⚕️ Reptiles are ectotherms kept at species-specific temperatures — a cold reptile can’t metabolise medicines properly, so tell the vet your exact temperatures and keep it warm for transport. Reptiles are prey animals and hide illness until it is advanced, so early changes matter. Mention your UVB/lighting and any supplements or remedies you’ve already used, and ask for reptile-safe products and doses.
Then note which of the warning signs (above) you are seeing, when they started, and whether they are getting worse.
❓ Questions to ask
- Do you routinely see reptiles? If not, can you refer me to a vet who does?
- What are the likely causes — and could my setup or diet be contributing?
- What is the treatment plan, the likely cost, and what should I watch for at home?
- How do I prevent this from happening again?